Check out the reviews for Lighthouse Automotive, and you’ll see how our clients from Manteo & the Outer Banks region feel about our team of auto mechanics. Our auto repair team is among the best in all of North Carolina, which is why NAPA nominated Lighthouse Automotive for the NAPA Auto Parts Shop of the Year Award in 2021! We are thrilled to know that our customer reviews highlight our team’s honesty, integrity, and dedication to our community.

5

Took my vehicle in for repair and they did it in a very timely fashion at a reasonable price. Very kind, knowledgeable personal, that are great to deal with from the front desk for the mechanics. This is my go to garage.

Thank you so much for choosing our business as your go-to garage! We appreciate the kind words and for taking the time to provide us feedback. We hope you have a wonderful day!

- Lighthouse Automotive Inc. - South
2

Do not bring your vehicle here, overpriced, slow to do work, and almost used incorrect parts. I scheduled a routine maintenance transmission fluid drain and fill for my vehicle. I came in on Monday and it took them 1:15 hours to realize they did not have the manufacturer recommended fluid for my dual clutch transmission and almost put in regular fluid even though I specifically mentioned this and asked them to make sure they ordered the right fluid when setting the appointment. They also had my VIN on file as a double check. I came back Friday and it took them 1:45 hours to complete the maintenance. All that needs to be done for this service is crack the top nut on the transmission, drain the fluid out of the bottom hole, wipe debris off the magnetic nut, replace the crush washer, bolt back on nuts and refill to an equal amount of drained fluid – even easier than an oil change. This should take a professional shop no more than 30minutes, I’ve done it in my driveway and it’s taken about me 45 minutes (only reason I didn’t do that is I moved and don’t have the tools now). I was invoiced $292.26 for this service before tax, which is ABSURDLY high. The cost of the fluid is about $75 (in pictures) (they charged me $119.75, high but maybe rushed shipping, whatever) and the total shop labor should cost no more than $75 (generous 45min labor time at a generous labor rate of $100/hr, dealership rates). All in should be about $150, but instead they wanted me to pay $311.99 after taxes after incorrectly ordering my parts and wasting my time and then working inefficiently after the first mistake on their end. Only saving grace was the owner, David, was quick to compromise when I explained I knew how badly they were trying to screw me over and how inconvenient the whole experience had been – we settled up at $200 even – still high, but not unreasonable. I understand businesses need to make money and don’t work at cost, but $292.26 is insane for this job, nearly a 100% markup of a “fair” price. They definitely prey on people who do know how their vehicle works. The front desk lady also had quite the attitude, huffing and puffing, saying “Jesus…” under her breath even though I was calm and straightforward when explaining why I wasn’t willing to pay that number. If you don’t know much about your vehicle, do not take it here, highly likely you are being severely overcharged for services rendered. Will not be doing business here again, not a professional and trustworthy shop.

5

Saw many great reviews about Light House and decided to give them a try. They have a great set up and do an excellent job communicating, i.e., texts updates and photos and they clearly understand customer service. Everyone I had contact with was so professional and friendly. I would highly recommend them.

Thank you so much for your kind words and recommendation, Doug! Our team at Lighthouse Automotive strives to provide top-notch service to all our valued customers. We appreciate your support and look forward to serving you again in the future. Thanks again for choosing us!

- Lighthouse Automotive Inc. - South
5

Thank you for taking the time to leave us a five-star review, Ed!

- Lighthouse Automotive Inc. - South
5

Thank you, Ellen, for your 5-star review and for choosing Lighthouse Automotive!

- Lighthouse Automotive Inc. - South
5

They are a top notch repair shop, clean , polite, they took care of my problem while on vacation no time lost Thanks again

Gerald, thank you for choosing our business for your vehicle needs! We're happy to assist in getting you back on the road and hope you had a wonderful vacation.

- Lighthouse Automotive Inc. - South
5

Great service and very courteous

5

Found the problem and it's fixed pretty fast.

5

always a satisfying experience with these professionals!

5

Best service that you can get.

Lighthouse Automotive Inc. is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Lighthouse Automotive Inc. - South (252) 987-4003, Lighthouse Automotive Inc. - North (252) 473-3857 if you have any issues in accessing any area of our website.