While on vacation, Lighthouse worked on fixing a brake issue on my 4Runner. After picking up the truck, we learned that there was still lingering issues. Unfortunately, we needed to head home to MA before the shop was open again on Monday. After hearing about the lingering issue, Lighthouse responded professionally and upheld their warrantee on service, even from a distance. The team provided respectful communication and handled our care with promptness, which was very much appreciated and respected.
Amanda, your feedback is important to us, and we are so sorry to hear about the issues you encountered with your brakes and any lack of follow-up communication from our team. We strive to provide timely and quality service to all our customers, especially those who are traveling and rely on our assistance. We apologize for falling short of your expectations and want to make things right. If you are open to discussing this further, please reach out to us during business hours. At our shop we offer a 3-year 36,000-mile nationwide warranty that we can discuss. We value your feedback and we hope to have the opportunity to make things right. Thank you.
- Lighthouse Automotive Inc.